Home / Academy / Leadership programme
Leadership course in difficult conversations and conflict management.
For managers who know the theory of conflict management and want to use it when the situation is uncomfortable. After the leadership course, they can take on the conflict, place responsibility and hold the conversation about wellbeing with each person.
What you get
- Your own situations as casesThe programme is built around the challenges your managers are facing now.
- Training rather than reviewThe difficult conversation is practised again and again, until it sticks.
- Time to try it outThe sessions are spread over time, so managers can try it out in everyday work in between.
- Support afterwardsThe programme can continue with an assistant in everyday work and a coach when needed, for example in Ajuna.
The difficult conversation
What the difficult conversation requires
A difficult conversation is one where the manager has to say something the other person would rather not hear, or take on a conflict that has become deadlocked. The theory is usually familiar. The hard part is using it when the situation is uncomfortable.
Conflict management is about taking on the conflict early, separating the issue from the person and placing responsibility where it belongs. It is a skill that improves with training.
The content
What managers train
- Taking on the conflict while it is small.
- Giving a difficult message clearly and kindly.
- Placing responsibility without placing blame.
- Holding the conversation about wellbeing with each person.
- Following up so agreements hold.
Format and scope
A wide range of formats and lengths
Academy offers a wide range of formats, so the course can fit your everyday work: workshops on one specific challenge, online sessions for teams in different locations, on-site training with your own cases, and longer programmes over several modules. Price and scope are agreed based on format, number of participants and what you want to achieve.
A good fit when
The leadership course fits you when
- Your managers know the theory and want to use it in practice.
- Conflicts or problems with collaboration are allowed to grow.
- Managers need to have the conversation about wellbeing, absence or results.
- New managers have to lead former colleagues.
Questions and answers
What do you learn on a leadership course in difficult conversations?
Managers train taking on the conflict early, giving a difficult message clearly and kindly, placing responsibility and holding the conversation about wellbeing with each person. The conversations are practised on your own situations, so they can be used in everyday work afterwards.
Who is the leadership programme for?
The programme is for managers who know the theory and want to use it when the situation is uncomfortable. It also suits new managers who have to lead former colleagues, and leadership teams where conflicts are allowed to grow.
How does the conflict management training work?
The programme is built around the situations your managers are facing now. The difficult conversation is practised again and again until it sticks, and the sessions are spread over time so managers can try it out in everyday work in between.
Can the leadership course be held at our workplace?
Yes. Academy can teach at your workplace with your own cases, and the programme can be adapted to your leadership team. Together we agree on format and scope based on the situations your managers are facing.
What happens after the leadership course?
The programme can continue with an assistant in everyday work and a coach when needed, for example in Ajuna. That gives managers a place to prepare the next difficult conversation when it comes.
See whether a leadership programme fits your leadership team.
In a short meeting we clarify your challenges and the solutions that fit. We deliver the courses directly to companies and public organisations, or through a partner.